Refund policy

At Waist Wrapp SA - We take pride in offering high-quality shapewear designed to boost your confidence and comfort. For hygiene and safety reasons, we cannot accept returns or provide refunds on shapewear items.

 

Our Commitment to Hygiene

FINAL SALE & HYGIENE POLICY

Due to the intimate and hygienic nature of our products, all sales are final.

We do not accept returns, offer refunds, or process exchanges due to incorrect size selection, change of mind, or failure to select the correct size once an order has been shipped.

Customers are responsible for carefully reviewing our sizing information and ensuring that the correct size is selected before placing an order. By proceeding with payment, you acknowledge that you have read, understood, and agreed to our policies.

Please contact our customer service team for sizing assistance before placing your order if you are uncertain about your size. Strictly WhatsApp 076 701 5723 

DAMAGED OR FAULTY GARMENTS

Please note that if a garment is damaged, torn, stretched, or broken while being fitted or put on, it will not qualify for a refund or exchange. Customers must take care when fitting shapewear and follow the correct fitting instructions.

If the item you receive is faulty, damaged upon delivery, or significantly different from the item you ordered, please report the issue to us within 48 hours of delivery.

To report an issue, you must send a clear photo or video showing the fault, together with your order number, to our WhatsApp number. We will assess the matter and, where the item is confirmed to be faulty or incorrect, arrange an appropriate solution.

PLEASE NOTE

Our online and in-store departments operate separately.

Online orders are processed and shipped through our online department and cannot be returned, exchanged, refunded, or processed at our physical store.

For sizing assistance, customers are strongly encouraged to consult our Size Guides or contact us before placing an order.

 

SIZING DISCLAIMER

Please ensure that all measurements and information provided to us are accurate and complete before placing your order.

Our sizing recommendations are based solely on the measurements and information supplied by the customer. Waist Wrapp SA cannot be held responsible for an incorrect fit where the customer has provided inaccurate, incomplete, or incorrect measurements or information.

By proceeding with your order, you acknowledge and accept that the responsibility for providing accurate measurements rests with you. Our sizing advice does not constitute a guarantee that the garment will fit if the measurements supplied are inaccurate.

Once an order has been placed based on the measurements provided by the customer, Waist Wrapp SA will not accept liability for an incorrect fit resulting from incorrect or inaccurate measurements supplied by the customer.

Please Note:
Our online and in-store departments are separate. Online orders are shipped directly and cannot be returned, exchanged, or processed at our physical store.